Terms & Conditions

 “Seller”, “We” and “Us” refers to “Aardvark Arts and Crafts Ltd.” who own and operates AarvarkGiftHouse.com


“You” or “Buyer” means the individual who agrees to buy goods from the Seller 


Product is defined as an item available through our website in exchange for money.


Buying from us

On ordering a product from us, you enter into a contract whereby an exchange of goods for money occurs. When your order is received by us, we will send you a confirmation e-mail as acknowledgement.

All shipping costs are correct at time of purchase. Ensure costs are acceptable before ordering.

Images of products on this website are for illustrative purposes only. Due to the handmade nature of our products , deviation from the supplied product image may occur.

The measurements given for hand made body piercing items are approximate, due to the nature of the product. They are rounded up or down to the nearest practical size and sizes are for guidance only.

We aim to be accurate in our product listings, but errors do occur, so we appreciate your patience when rectifying them. This does not affect your statutory rights.

Aardvark Arts and Crafts Ltd must receive your payment in full before an order is accepted.


All prices and stock availability is provided as an “invitation to treat”, and is not final until payment is received, creating a contract between you and Aardvark Arts and Crafts Ltd.

If a product does not meet your needs you may request a refund by emailing lynn@ aardvarkgifthouse.com.

We will determine whether we can offer you a refund or not, and whether you will need to return the product. If an item is returned you will be liable for the postage costs. This does not affect your statutory rights.

Cancelling your order

1.       Mistakes happen. If you find you have made an order in error, contact us on lynn@aardvarkgifthouse.com and we will do our best to rectify the mistake. In some cases, the order may have already been dispatched, in which case refer to our Returns Policy below.

We will determine whether we can offer you a refund or not, and whether you will need to return the product. This does not affect your statutory rights.

Returns

1.       If you are not satisfied with a product, you can return it within 10 days of delivery by contacting us in writing through the Returns section,whereby we can discuss whether to exchange or refund the product.

2.       Products supplied in packaging should be returned with the product.

3.       Consumable products which have been used (e.g. incense) cannot be returned.

4.       Piercing  jewellery is shipped in a clear tamper-proof envelope for your inspection. We accept returns of piercing jewellery only if the envelope has not been opened or tampered with. We reserve the right to refuse a refund if we believe the envelope has been opened or tampered with.

5.       If a product has to be returned, you may be liable for all associated shipping and return costs.

6.    None of the above Terms and Conditions affect your Statutory Rights


Damaged or Defective Products

Aardvark Arts and Crafts Ltd. guarantees the quality of every product we ship. However, many of our products are individually hand-made craft items and small imperfections should be seen as part of the beauty of these hand-made items. In the event that you wish to return items you must let us know within 10 days of delivery, at which time we can discuss an exchange or refund. See our Returns policy for more information.


Website Availability


We do our best tomake sure aardvarkgifthouse.com is available 24/7.However, it is a fact that downtime is a possibility and out of our control dueto server or other technical issues. We are not responsible at any time forwebsite inaccessibility.

“Seller”, “We” and “Us” refers to “Aardvark Arts and Crafts Ltd.” who own and operates AarvarkGiftHouse.com

 “You” or “Buyer” means the individual who agrees to buy goods from the Seller 

Product is defined as an item available through our website in exchange for money.

Buying from us
On ordering a product from us, you enter into a contract whereby an exchange of goods for money occurs. When your order is received by us, we will send you a confirmation e-mail as acknowledgement.

All shipping costs are correct at time of purchase. Ensure costs are acceptable before ordering.
If a product does not meet your need you may request a refund by emailing lynn@aardvarkgifthouse.com.

Images of products on this website are for illustrative purposes only. Due to the nature of our products being handmade, deviation from the supplied product image may occur.
We aim to be accurate in our product listings, but errors do occur, so we appreciate your patience when rectifying them. This does not affect your statutory rights.
Aardvark Arts and Crafts Ltd must receive your payment in full before an order is accepted.

All prices and stock availability is provided as an “invitation to treat”, and is not final until payment is received, creating a contract between you and Aardvark Arts and Crafts Ltd.

We will determine whether we can offer you a refund or not, and whether you will need to return the product. This does not affect your statutory rights.

Cancelling your order
1. Mistakes happen. If you find you have made an order in error, contact us on lynn@aardvarkgifthouse.com and we will do our best to rectify the mistake. In some cases, the order may have already been dispatched, in which case refer to our Returns Policy below.

Returns
1. If you are not satisfied with a product, you can return it within 10 days of delivery by contacting us in writing through the Returns section, whereby we can discuss whether to exchange or refund the product.
2. Products supplied in packaging should be returned with the product.
3. Consumable products which have been used (e.g. incense) cannot be returned.
4. Body jewellery is shipped in a clear tamper-proof envelope for your inspection. We accept returns of body jewellery only if the envelope has not been opened or tampered with. We reserve the right to refuse a refund if we believe the envelope has been opened or tampered with.
5. If a product has to be returned, you may be liable for all associated shipping and return costs.
6. None of the above Terms and Conditions affect your Statutory Rights

 

Damaged or Defective Products
Aardvark Arts and Crafts Ltd. guarantees the quality of every product we ship. However, many of our products are individually hand-made craft items and small imperfections should be seen as part of the beauty of these hand-made items. In the event that you wish to return items you must let us know within 10 days of delivery, at which time we can discuss an exchange or refund. See our Returns policy for more information.

Website Availability
We do our best to make sure aardvarkgifthouse.com is available 24/7.However, it is a fact that downtime is a possibility and out of our control due to server or other technical issues. We are not responsible at any time for website inaccessibility.