Privacy Policy

 Aardvark Arts & Crafts Ltd is committed to protecting your privacy. This Privacy Policy is part of General Terms of Use, which governs your use of the Site. This means that you agree to our use of any personal information that we may collect from you on the terms set out in this Privacy Policy.

 

Occasionally we may add or change functions, features or products to the Site. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to the Privacy Policy so please come back and check regularly

 

We may keep you up-to-date with special offers and products we think you'll like through Newsletter emails. If you want to change the email or mail preferences on your registered account, login to AardvarkGiftHouse.com, then navigate to “My Account” (a link is provided at the bottom of each page). In the “My Account” section navigate to “Subscribe/ Unsubscribe to newsletter” and alter your preferences as you desire.

 

We may pass your email address or telephone number to a courier service however, this will be solely for the purpose of updating you on the status of an outstanding order and these details will not be used for marketing purposes.

During your use of our website we may need to know your name and other information such as your postal address, email address, telephone number and your credit card number and expiry date. By submitting this information, you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. Necessary information may be used by us, our agents and sub-contractors to provide you with the products or service you have requested and to communicate with you on any matter relating to their provision in general.

 

We may also use statistics for the purposes of monitoring website usage in order to help us develop this website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

 

We may also disclose your personal information to third parties working on our behalf for things like processing payments, customer analysis or data management. We only give these companies the information they require to fulfil their contracted tasks and they are not permitted to use the information for any other purposes.

 

We may also disclose specific personal information about you if required by law, governmental request or court order if, we believe it is necessary to conform or comply with such law, request or court order.

You have the right to see what personal data we hold about you. To obtain a copy of your personal information, please write to us at Aardvark Arts & Crafts Ltd. 7 Soundwell Rd.  Bristol. We may charge a small fee for this, up to £5.

We do not sell, rent or exchange your personal information with any third party for commercial reasons. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

 

We take the security of your personal information very seriously. We want you to know that you are shopping in a safe and secure environment and that you are in control over what happens to your information.

 

We use a secure certificate to encrypt all of your personal data when it is sent to and from the internet. This means that information you to send to us can only be seen by us and vice versa.

 

We do not store your card details on our system. Your details are held by our card processor, Cardsave, and they are fully compliant with the PCI Credit Card Security standard.

 

We comply with the 3D secure standard. This standard allows you to set a password or pin number that you will always be asked for when you use your card. That way even if your card goes missing, no one will be able to use it on fraudulent transactions. Verified by Visa and MasterCard Secure Code is there for added online payment security. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.

 

If the credit or debit card you're using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.

 

If you haven't registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when shopping online on AardvarkGiftHouse.com or any other participating websites. Once registered, you will be taken back to our site to confirm your order. If you have already registered, you will be required to use your password on future online transactions.

 

If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you, as AardvarkGiftHouse.com are unfortunately not able to help.

 

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.

Examples of how we might use cookies:

  • To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site.
  • To ensure you are provided with correct and useful information during your visit to our site.
  • To allow you to add items to the basket and proceed through our checkout.
  • To collect data which allows us to improve our services based on purchases and site usage.
  • To ensure you are provided with correct and useful information during your visit to our site.

There are three different categories these cookies are split into:

  • Essential to Site function cookies – these cookies allow you to browse the site, search for products and add items to the basket.
  • Helpful, non-intrusive cookies – these help improve your experience on the site, for example by recognising your location therefore displaying appropriate delivery options in a banner, and reminding you of your recently viewed items.
  • Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve your enjoyment of the website.

 

Third Party Cookies

Google Analytics

Google use session and persistent cookies across their advertising products, and cookies are used by Google partners across their third party advertising network.

Google uses cookies to serve you relevant advertisements based on your recent searches. Anyone can opt out of this and Google also offers a number of options to permanently save your opt-out settings in your browser. AardvarkGiftHouse.com uses Google Analytics cookies to monitor and track user engagement.

 

Social Media

Sites such as Facebook and Pinterest, use cookies in order to be able to share and discuss AardvarkGiftHouse.com’s products on social networks.

 

How do I disable cookies?

(Please be aware the e-commerce functionality of the site requires cookies to be turned on)

If you want to disable cookies you need to change your website browser settings to reject cookies. 

 

Our website may contain links to other websites. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may not be the same as ours.

AardvarkGiftHouse, a trading name of Aardvark Arts and Crafts Ltd, does not accept any liability for damages that arise from visiting sites which are linked to on AardvarkGiftHouse.com.